Tag Archives: Customer Service

Hello, This Is Technical Support, How Can I Help You?

Customer service has become a real buzzword in the recent past, with companies the world over queuing up to offer it. However, as anyone who has experienced a battle with a customer support department will know, offering it is one thing, delivery is often another entirely. This is sadly often true of the technical support departments of web hosting companies, and of online service in general. You may be familiar with the sinking feeling of being on hold to a company and hearing the recorded message telling […]

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